Parts Counter Sales

Tennessee Tractor LLC; Martin (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Tennessee Tractor LLC seeks a customer-focused Parts Counter Associate to handle selling service parts, bulk fluids, attachments and accessories, and in-store customer service. You will identify complete parts solutions, process orders, and support technicians while maintaining a clean showroom and accurate inventory.

The role requires basic computer skills, the ability to lift up to 75 lbs, and a commitment to teamwork and exemplary customer service in a fast-paced environment.

Qualifications

• High School diploma or equivalent experience.
• Ability to connect with customers and maintain professional image.
• Basic data entry and use of computer programs.
• Experience with sales processes and team collaboration.
• Ability to lift items and work in a busy parts department.

Responsibilities

• Establish rapport with customers and provide parts recommendations.
• Fulfills online orders and processes will-call pickups.
• Utilize sales and parts systems to locate and advise on parts.
• Support service technicians with parts as needed.
• Maintain showroom appearance and inventory integrity.
• Assist with inventory counts and cycle counts as directed.
• Operate forklift and related equipment when required.
• Adhere to company core values and provide strong customer service.

Skills

Customer service

Sales

Data entry

Interpersonal skills

Basic computer skills

Education

High School diploma or equivalent

Tools

JD Parts

PartsExpert

JD Point

PartsAdvisor

Barcode system

Dealer Business System

Microsoft Office

Job description

Job Function: Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Major Responsibilities & Duties:

• Quickly establish rapport and relationship with customers
• Provides quality customer experience through knowledge, use of systems, and process execution
• Provides parts recommendations including alternatives that meet customers’ needs
• Fulfills online orders in timely manner and places in will call area
• Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
• Supplies Service Technicians with parts as required
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Maintains inventory integrity by verifying receipting‑in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools and equipment in good working order
• Proactively seek and participate in available company ‑ sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company’s reputation and image in the community is consistent with company Core Values
• Safely operate a forklift and other related equipment as needed
• Other duties as assigned

Supervisory Responsibilities: This position has no primary supervisory responsibilities.

Qualifications

General Qualifications:

• High School diploma or equivalent experience
• Ability to connect with customers, maintain professional image, establish rapport
• Understands basic selling processes
• Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
• Experience working both independently and in a team setting
• Physical ability to lift items weighing up to 75 lbs.
• Highly developed interpersonal, organizational and communication skills
• Basic parts and machinery knowledge

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel: reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock, moving mechanical parts; fumes or airborne particles and vibration. The noise level in the work environment is usually loud.
Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position.