Parts Pro: Fast-Paced Customer Service & Parts Expert

Fayette Parts Service; North Manor (PA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401k

Job summary

NAPA is seeking a Parts Professional to deliver prompt, courteous service in-store, by phone, or at dealer shops. You will look up parts in catalogs or POS systems, process orders accurately, and advise customers with knowledge of products and policies.

You’ll also support store staff as a resource and maintain pricing and sales programs. The role requires strong communication, organization, and the ability to work in a fast-paced retail environment, including lifting parts and standing for

Qualifications

• Ability to establish and maintain good relations with customers with courteous, efficient, and professional service.
• Capable of recognizing part numbers and line codes for proper selection and delivery.
• Excellent communication and organizational skills.
• Enjoy fast-paced settings and stay calm under pressure.
• Able to operate a vehicle in city service area and work retail hours at store locations.

Responsibilities

• Provide prompt and courteous service to customers in-store, over the phone, or at dealer shops.
• Look up parts applications in catalogs or POS system and process orders accurately.
• Advise customers on the best parts to meet needs with technical knowledge of products, warranties, and sales programs.
• Maintain knowledge of pricing methods and store policies; support other store personnel as a resource.

Skills

Customer service

Communication

Part numbers

Sales skills

Inventory knowledge

Tools

TAMS POS

Cataloging

Job description

NAPA is seeking a Parts Professional to deliver prompt, courteous service in-store, by phone, or at dealer shops. You will look up parts in catalogs or POS systems, process orders accurately, and advise customers with knowledge of products and policies.

You’ll also support store staff as a resource and maintain pricing and sales programs. The role requires strong communication, organization, and the ability to work in a fast-paced retail environment, including lifting parts and standing for