Automotive Parts Specialist – Customer-Focused Store Pro

Genuine Parts Company; Manchester (CT); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance: Comprehensive plans

401(k) Retirement Plan matching

Paid Time Off: vacation, personal days

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Descripción de la vacante

Genuine Parts Company operates the NAPA store, delivering automotive parts solutions and a high-quality customer experience for retail and wholesale customers. This role provides product knowledge support, fast service, and strong engagement to drive store performance in a dynamic retail environment.

The position emphasizes customer interaction, accurate parts identification, and efficient order fulfillment while leveraging POS and catalog systems.

Formación

• High school diploma or GED required.
• Valid driver's license.
• Strong verbal and written communication; customer-focused and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Experience in automotive, retail, or parts environment preferred.
• ASE certification is a plus but not required.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Conocimientos

Communication skills

Customer focus

Problem solving

Willingness to learn

Experience in automotive/retail

ASE Certification

Educación

HS diploma or GED

Herramientas

POS systems

Inventory/catalog tools

Descripción del empleo

Genuine Parts Company operates the NAPA store, delivering automotive parts solutions and a high-quality customer experience for retail and wholesale customers. This role provides product knowledge support, fast service, and strong engagement to drive store performance in a dynamic retail environment.

The position emphasizes customer interaction, accurate parts identification, and efficient order fulfillment while leveraging POS and catalog systems.