Parts Order & Customer Service Specialist

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); In loco; USD 28.000 - 40.000; Tempo pieno

Descrizione del lavoro

Sherpa is seeking a Customer Service Specialist to support parts order management, customer inquiries, and internal coordination across operations. You will be a key contact for customers, sales teams, and field technicians, ensuring accurate order processing and timely follow-up in a fast-paced environment.

Responsibilities include handling quotes and orders, coordinating with manufacturing partners, and resolving logistics issues while using ERP systems and Excel for reporting.

Competenze

• 2-3 years of experience in customer service, inside sales, or call center environments.
• Proficiency with Microsoft Office, including Excel.
• Experience using ERP or order management systems (Oracle or similar preferred).
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Self-motivated, proactive, and collaborative team player.

Mansioni

• Manage parts-related customer inquiries and orders through internal database and order management systems
• Process parts quotations, sales orders, confirmations, and fulfillment tracking
• Serve as a primary contact for inbound calls from customers, sales representatives, and field technicians
• Research and identify appropriate parts based on customer requests and technical information
• Coordinate with internal teams and manufacturing partners to streamline customer requests and order fulfillment
• Follow up on open orders and outstanding requests, providing timely updates and resolutions
• Assist in resolving logistics-related issues, including shipment discrepancies and quality concerns, in collaboration with warehouse teams
• Utilize Excel and system reporting to support order tracking and issue resolution
• Identify and elevate issues as appropriate while maintaining a strong customer service focus

Conoscenze

Customer service experience (2-3 yrs)

Communication skills

Office productivity (Excel)

Order inquiries handling

Strumenti

Oracle ERP

Order management systems

Descrizione del lavoro

Sherpa is seeking a Customer Service Specialist to support parts order management, customer inquiries, and internal coordination across operations. You will be a key contact for customers, sales teams, and field technicians, ensuring accurate order processing and timely follow-up in a fast-paced environment.

Responsibilities include handling quotes and orders, coordinating with manufacturing partners, and resolving logistics issues while using ERP systems and Excel for reporting.