Parts Support Center Specialist

Koenig Equipment; Botkins (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Koenig Equipment is seeking a Parts Support Center Specialist to assist customers across phone, online, and in-store channels, ensuring a seamless parts ordering experience from inquiry to delivery. The role supports retail locations, e-commerce orders, walk-in customers, and inventory coordination and order fulfillment.

If you are organized, detail oriented, and enjoy providing outstanding customer service, you will thrive in a fast-paced environment and contribute to accurate records, timely

Qualifications

• 2+ years of customer service or retail experience.
• Strong communication across phone, email, and in-person.
• Able to organize and prioritize multiple requests in a fast-paced environment.

Responsibilities

• Answer overflow Parts calls; assist with routine parts inquiries, availability, pricing, order status, pickup, and delivery information.
• Accurately identify customer needs, document order details, and route technical or location-specific requests to the appropriate resource.
• Process e-commerce orders from receipt through completion, including verification, payment status, picking, packaging, shipping, pickup, and customer communication.
• Assist counter customers with parts lookup, order processing, product alternatives, related items, and current promotions.
• Research and coordinate escalated fulfillment needs involving inventory availability, transfers, backorders, shipping, receiving, and customer pickup.
• Communicate timely order updates to customers and retail locations and follow open issues through resolution or appropriate handoff.
• Assist with receiving, stocking, transfers, cycle counts, inventory verification, merchandising, and maintaining a clean, customer-ready work area.
• Follow established Parts Department processes, maintain accurate records, and support departmental reporting and administrative needs.
• Maintain positive working relationships and provide consistent, professional service to customers and employees across all locations.
• Routinely lift and handle items weighing up to 50 pounds.

Skills

Customer service

Retail experience

Strong communication

Detail orientation

Job description

Are you a customer-focused professional who enjoys solving problems, helping customers, and working in a fast-paced environment? Koenig Equipment is seeking a Parts Support Center Specialist to support customers across phone, online, and in-store channels while helping ensure a seamless parts ordering experience from inquiry to delivery.

This position plays a critical role in supporting retail locations, fulfilling e-commerce orders, assisting walk-in customers, and coordinating inventory and order fulfillment activities. If you are organized, detail-oriented, and enjoy providing exceptional customer service, we want to hear from you.

Key Responsibilities

• Answer overflow Parts calls; assist with routine parts inquiries, availability, pricing, order status, pickup, and delivery information.
• Accurately identify customer needs, document order details, and route technical or location-specific requests to the appropriate resource.
• Process e-commerce orders from receipt through completion, including verification, payment status, picking, packaging, shipping, pickup, and customer communication.
• Assist counter customers with parts lookup, order processing, product alternatives, related items, and current promotions.
• Research and coordinate escalated fulfillment needs involving inventory availability, transfers, backorders, shipping, receiving, and customer pickup.
• Communicate timely order updates to customers and retail locations and follow open issues through resolution or appropriate handoff.
• Assist with receiving, stocking, transfers, cycle counts, inventory verification, merchandising, and maintaining a clean, customer-ready work area.
• Follow established Parts Department processes, maintain accurate records, and support departmental reporting and administrative needs.
• Maintain positive working relationships and provide consistent, professional service to customers and employees across all locations.
• Routinely lift and handle items weighing up to 50 pounds.

Qualifications & Key Competencies

• 2+ years of customer service or retail experience preferred
• Strong communication skills in all mediums; phone, email, messaging, and in-person
• Proficiency and ability to learn parts lookup, dealership, e-commerce, payment, shipping, and order management systems.
• Strong attention to detail with the ability to organize and prioritize multiple requests in a fast-paced environment.
• Dependable team player who can work independently, take initiative, and collaborate across multiple retail locations.