ERP Order Specialist — Customer Success

Layup Parts; Huntington Beach (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Equity Grants

401k plan

Unlimited PTO

9 Federal Holidays

Job summary

Layup Parts is seeking an organized order processing specialist who will own orders from entry through invoicing. You will be the first voice to customers, delivering timely acknowledgements and updates while coordinating with production for accurate ship dates.

The role requires strong communication, ERP experience, and comfort working across phone, email, chat, and social channels to keep customers informed and satisfied.

Qualifications

• Strong verbal and written communication skills.
• Active listening and problem-solving ability.
• ERP software experience.
• Comfort supporting customers across multiple channels (phone, email, chat, social media).
• Solid data entry and documentation skills.
• Basic troubleshooting skills.
• Understanding of company products and services.

Responsibilities

• Own order entry from start to finish, ensuring accuracy and momentum in the ERP system.
• Send fast, on-point order acknowledgements to set the tone for the relationship.
• Provide real-time visibility into completion and shipping dates with production.
• Coordinate with logistics and partners to ensure smooth order delivery.
• Route completed jobs through ERP for accurate invoicing by accounting.

Skills

Communication

Active listening

ERP experience

Multi-channel support

Data entry

Troubleshooting

Product knowledge

Tools

ERP software

Job description

Layup Parts is seeking an organized order processing specialist who will own orders from entry through invoicing. You will be the first voice to customers, delivering timely acknowledgements and updates while coordinating with production for accurate ship dates.

The role requires strong communication, ERP experience, and comfort working across phone, email, chat, and social channels to keep customers informed and satisfied.