Customer Service Specialist

Sherpa | Recruiting, Staffing & Consulting; Charlotte (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Sherpa is seeking a Customer Service Specialist to support parts order management, customer inquiries, and internal coordination across operations. You will be a key contact for customers, sales teams, and field technicians, ensuring accurate order processing and timely follow-up in a fast-paced environment.

Responsibilities include handling quotes and orders, coordinating with manufacturing partners, and resolving logistics issues while using ERP systems and Excel for reporting.

Qualifications

• 2-3 years of experience in customer service, inside sales, or call center environments.
• Proficiency with Microsoft Office, including Excel.
• Experience using ERP or order management systems (Oracle or similar preferred).
• Strong written, verbal, and interpersonal communication skills.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Self-motivated, proactive, and collaborative team player.

Responsibilities

• Manage parts-related customer inquiries and orders through internal database and order management systems
• Process parts quotations, sales orders, confirmations, and fulfillment tracking
• Serve as a primary contact for inbound calls from customers, sales representatives, and field technicians
• Research and identify appropriate parts based on customer requests and technical information
• Coordinate with internal teams and manufacturing partners to streamline customer requests and order fulfillment
• Follow up on open orders and outstanding requests, providing timely updates and resolutions
• Assist in resolving logistics-related issues, including shipment discrepancies and quality concerns, in collaboration with warehouse teams
• Utilize Excel and system reporting to support order tracking and issue resolution
• Identify and elevate issues as appropriate while maintaining a strong customer service focus

Skills

Customer service experience (2-3 yrs)

Communication skills

Office productivity (Excel)

Order inquiries handling

Tools

Oracle ERP

Order management systems

Job description

Compensation: $25/hr

Job Overview – Customer Service Specialist – 34553

Our client, a global organization operating in a manufacturing and services environment, is seeking a Customer Service Specialist to support parts order management, customer inquiries, and internal coordination across operations. This role will serve as a key point of contact for customers, sales teams, and field technicians, ensuring accurate order processing, timely follow-up, and a high level of service. The position offers exposure to cross-functional collaboration, system-based order management, and process improvement initiatives within a fast-paced environment.

Compensation: $25/hr

Job Overview – Customer Service Specialist – 34553

Our client, a global organization operating in a manufacturing and services environment, is seeking a Customer Service Specialist to support parts order management, customer inquiries, and internal coordination across operations. This role will serve as a key point of contact for customers, sales teams, and field technicians, ensuring accurate order processing, timely follow-up, and a high level of service. The position offers exposure to cross-functional collaboration, system-based order management, and process improvement initiatives within a fast-paced environment.

Job Responsibilities

• Manage parts-related customer inquiries and orders through internal database and order management systems
• Process parts quotations, sales orders, confirmations, and fulfillment tracking
• Serve as a primary contact for inbound calls from customers, sales representatives, and field technicians
• Research and identify appropriate parts based on customer requests and technical information
• Coordinate with internal teams and manufacturing partners to streamline customer requests and order fulfillment
• Follow up on open orders and outstanding requests, providing timely updates and resolutions
• Assist in resolving logistics-related issues, including shipment discrepancies and quality concerns, in collaboration with warehouse teams
• Utilize Excel and system reporting to support order tracking and issue resolution
• Identify and elevate issues as appropriate while maintaining a strong customer service focus

Requirements

• 2-3 years of experience in customer service, inside sales, or call center environments; exposure to operational or production-focused settings preferred
• Proficiency with Microsoft Office, including Excel
• Experience using ERP or order management systems (Oracle or similar preferred)
• Strong written, verbal, and interpersonal communication skills
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment
• Self-motivated, proactive, and collaborative team player

Additional Job Details

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About Our Process

• We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.
• Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.
• Candidates for all Sherpa opportunities must be authorized to work in the United States.
• Sherpa is an Equal Opportunity Employer.