Customer Service Representative

Kestrel Vision Group; Solon (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

We’re looking for a Customer Service Representative to manage orders for spare parts and machinery from start to finish. You’ll keep things running smoothly by staying on top of order status, lead times, and product availability, while working closely with production, inventory, logistics, and shipping.

The ideal candidate has 2+ years in customer service, strong attention to detail, and clear communication. Proficiency with ERP/CRM or inventory systems is required; associate degree is a plus.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service, order processing, or administrative experience.
• Ability to navigate ERP/CRM or inventory systems.
• Strong attention to detail, accuracy, and follow-through.
• Clear and professional communication skills.
• Ability to multitask and prioritize.

Responsibilities

• Receive, enter, and track customer orders for spare parts and machinery.
• Act as the primary contact for order status, lead times, and product availability.
• Monitor stock levels and communicate backorders or shortages.
• Troubleshoot discrepancies and coordinate with internal teams to resolve issues.

Skills

Customer service

Order processing

Communication

Attention to detail

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

ERP/CRM systems

Job description

We’re looking for a Customer Service Representative to manage orders for spare parts and machinery from start to finish. You’ll keep things running smoothly by staying on top of order status, lead times, and product availability, while working closely with production, inventory, logistics, and shipping. This role is a great fit for someone who is service-minded, organized, and experienced—someone who takes ownership, spots issues before they become problems, communicates clearly, and makes sure every order is completed accurately and on time.

Responsibilities:

Order Management

• Receive, enter, and track customer orders for spare parts and machinery
• Verify pricing, availability, and accuracy prior to order confirmation
• Coordinate with production, inventory, logistics, and shipping to support on-time delivery

Customer Support

• Act as the primary contact for order status, lead times, and product availability
• Respond promptly to inquiries, service requests, and complaints
• Provide proactive updates on delays, shortages, and delivery changes

Inventory & Documentation

• Monitor stock levels and communicate backorders or shortages
• Maintain accurate order records, shipment details, returns, and customer interactions

Issue Resolution & Collaboration

• Troubleshoot discrepancies, delays, or product-related concerns
• Communicate special requirements or technical specifications to internal teams
• Recommend improvements to streamline processes and enhance customer experience

Minimum Qualifications:

• High school diploma or equivalent
• 2+ years of customer service, order processing, or administrative experience
• Ability to navigate ERP/CRM or inventory systems
• Strong attention to detail, accuracy, and follow-through
• Clear and professional communication skills
• Ability to multitask and prioritize

Preferred Qualifications:

• Associate’s degree in Business, Communications, Supply Chain, or related field
• Experience in a manufacturing, industrial, or technical product environment
• Understanding of order fulfillment, logistics, or inventory processes

We're an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by law.

We offer a comprehensive benefits package including: