Order & Customer Success Specialist

Genuine Parts Company; Saginaw (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves handling quotes, order entry, and multi-channel ordering, while maintaining inventory and collaborating with account representatives to ensure customer satisfaction.

The position emphasizes reliability, clear communication, and attention to detail, with opportunities to influence price within authorized limits.

Qualifications

• Requires a high school diploma or GED with 0–3 years related experience.
• Strong communication and organizational skills essential for handling inquiries, quotes, and order entry.
• Moderate computer skills including email, business systems, and internet product searches.

Responsibilities

• Answer basic customer inquiries about products and quotes.
• Enter orders via telephone, fax, email, or walk-in customers.
• Negotiate pricing within approved parameters to support profits.
• Build relationships to drive repeat business and improve processes.
• Place orders to maintain inventory levels across branches.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Email

Business systems

Internet search

Job description

Genuine Parts Company is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. The role involves handling quotes, order entry, and multi-channel ordering, while maintaining inventory and collaborating with account representatives to ensure customer satisfaction.

The position emphasizes reliability, clear communication, and attention to detail, with opportunities to influence price within authorized limits.