Technical Parts Specialist

Chicago Dryer Company; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Chicago Dryer Company is seeking a detail-oriented Technical Parts Specialist to handle identifying, quoting, and ordering replacement parts for our industrial equipment. You will work with Engineering, Production, and Purchasing to ensure accurate, timely parts orders and documentation.

The role reports to the Parts Manager and requires interpreting drawings, BOMs, and documentation to fulfill customer needs with high accuracy.

Qualifications

• 3–6 years in parts support or inside sales.
• Ability to read mechanical drawings and BOMs.
• Experience with Epicor ERP or similar systems.
• Strong organizational and multitasking skills.
• Excellent communication with customers and teams.
• High attention to detail in part identification.

Responsibilities

• Identify and quote replacement parts based on requests.
• Interpret drawings and BOMs to determine correct components.
• Generate quotes and enter orders into ERP.
• Review pricing, availability, and lead times.
• Coordinate with Engineering on part selection or discrepancies.
• Work with Production and Purchasing on non-stock parts.
• Communicate order status and delivery timelines.
• Process and track orders from entry to shipment.
• Maintain records in ERP.
• Support improvements to parts data and cross-references.
• Ensure accuracy and detail in all transactions.

Skills

Parts support

Reading drawings

ERP systems

Organizational skills

Communication

Attention to detail

Tools

Epicor ERP

BOMs

Excel

Job description

We are seeking a detail-oriented and technically capable Technical Parts Specialist to support customers with identifying, quoting, and ordering replacement parts for our industrial equipment.Reporting to the Parts Manager, this role is responsible for accurately interpreting customer needs, reviewing drawings, schematics, and documentation, and ensuring that parts orders are correct, complete, and processed efficiently. The position works closely with Engineering, Production, and Purchasing when clarification or additional information is needed.The ideal candidate is organized, mechanically inclined, and comfortable working through incomplete information to determine the correct solution.

Job Type

Full-Time

Key Responsibilities

• Identify and quote replacement parts based on customer requests, machine configurations, drawings, or descriptions
• Interpret mechanical drawings, parts breakdowns, and documentation to determine correct components
• Generate accurate quotes and enter orders into Epicor ERP
• Review and validate part numbers, pricing, availability, and lead times
• Coordinate with Engineering to clarify part selection or resolve discrepancies when needed
• Work with Production and Purchasing on non-stock, obsolete, or custom parts
• Communicate clearly with customers regarding quotes, order status, and delivery timelines
• Process and track parts orders from entry through fulfillment and shipment
• Maintain accurate records of quotes, orders, and customer communication in ERP
• Support ongoing improvements to parts data, documentation, and cross-references
• Ensure a high level of accuracy and attention to detail in all transactions

Qualifications & Skills

• 3-6 years of experience in parts support, order processing, inside sales, or manufacturing environment (industrial equipment preferred)
• Ability to read and interpret mechanical drawings and parts breakdowns
• Experience working with assemblies, components, and Bills of Materials (BOMs)
• Experience using Epicor ERP or similar systems for order entry and inventory lookup
• Strong organizational and multitasking skills in a fast-paced environment
• Strong problem-solving skills, especially when working through incomplete or unclear information
• Excellent communication skills for working with customers and internal teams
• High attention to detail and accuracy in part identification and order entry
• Proficiency in Microsoft Office, particularly Excel and Outlook