Parts & Dispatch Support Specialist (Hybrid)

Bayer AG; Pennsylvania; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Bayer AG is looking for a Service Support and Dispatch Associate to assist with customer inquiries concerning parts and service dispatch. This hybrid position, based in Indianola, PA, will involve managing calls, supporting Field Teams, and documenting interactions in SAP and CRM systems.

The ideal candidate will hold an Associate degree or equivalent experience in a customer-facing role. Strong problem-solving abilities, communication skills, and proficiency in Microsoft Office are essential. The role offers a dynamic work environment with opportunities for training and development.

Qualifications

• Experience in a call center environment and/or customer relations.
• Demonstrated ability to handle difficult inquiries.
• Proficient in Microsoft Office products.

Responsibilities

• Support resolution of customer inquiries regarding parts and service dispatch.
• Document customer calls and resolutions in SAP and CRM systems.
• Assist with training and onboarding of new staff.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Education

Associate degree in business or technical discipline

High School Diploma/GED with two years of experience

Tools

SAP

Microsoft Office (Outlook and Excel)

CRM systems

Job description

Bayer AG is looking for a Service Support and Dispatch Associate to assist with customer inquiries concerning parts and service dispatch. This hybrid position, based in Indianola, PA, will involve managing calls, supporting Field Teams, and documenting interactions in SAP and CRM systems.

The ideal candidate will hold an Associate degree or equivalent experience in a customer-facing role. Strong problem-solving abilities, communication skills, and proficiency in Microsoft Office are essential. The role offers a dynamic work environment with opportunities for training and development.