Healthcare Service & Dispatch Specialist

PartsSource; Charlotte (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work environment

Paid time off

Career growth and development

Mission-driven organization making a差?

Job summary

PartsSource is seeking a Customer Service & Dispatch Coordinator to support healthcare providers by coordinating service events, dispatching technicians, and guiding equipment repair and maintenance from start to finish.

You will work directly with healthcare customers, partners, and internal teams to resolve issues and ensure timely service delivery. The role emphasizes problem-solving, professionalism, and collaborative teamwork in a fast-paced environment.

Qualifications

• Experience in customer service or support is preferred.
• Experience with dispatching or service coordination is preferred.
• Familiarity with CRM systems such as Salesforce is beneficial.

Responsibilities

• Serve as a trusted point of contact for healthcare customers
• Coordinate service requests and technician dispatch activities
• Manage equipment repair and maintenance cases from start to resolution
• Investigate issues and develop creative solutions for customers
• Partner with vendors, technicians, and internal teams to ensure timely service delivery
• Communicate updates, timelines, and resolutions with customers
• Prioritize urgent requests and escalations
• Maintain accurate notes and case documentation within CRM systems
• Deliver an outstanding customer experience on every interaction

Skills

Customer service

Dispatching

Scheduling

CRM software

Tools

Salesforce

Job description

PartsSource is seeking a Customer Service & Dispatch Coordinator to support healthcare providers by coordinating service events, dispatching technicians, and guiding equipment repair and maintenance from start to finish.

You will work directly with healthcare customers, partners, and internal teams to resolve issues and ensure timely service delivery. The role emphasizes problem-solving, professionalism, and collaborative teamwork in a fast-paced environment.