Service Support Associate

Insight Global; Fox Chapel (Allegheny County); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan eligibility after 90 days

Paid sick leave

Job summary

A staffing solutions company is seeking a Service Support Representative to assist external customers and field teams. The role involves managing customer calls, processing part orders, and supporting service dispatch. Candidates should have an Associate's Degree or equivalent experience, strong communication skills, and proficiency in Microsoft Office. A comprehensive benefits package is included from day one.

Qualifications

• 6 months of experience in call centers or customer relations.
• Willingness to learn.
• Ability to work in a fast-paced environment.

Responsibilities

• Facilitate resolution of customer/field issues.
• Manage customer calls and part order processes.
• Provide dispatch services.

Skills

Interpersonal skills

Organizational skills

Written communication

Oral communication

Proficiency in Microsoft Office

Education

Associate’s Degree in business or technical discipline

Bachelor’s Degree in business or technical discipline

Job description

Overview

Position: Service Support Representative

Duration: Long term contract

Base pay range: $18.00/hr - $21.00/hr

Pay: $18-21/hr

This role involves assisting Bayer external customers and Bayer Field Teams, handling customer calls, inquiries, and part order processing, supporting resolution of customer inquiries regarding parts and service dispatch, and maintaining data accurately in SAP and CRM systems.

Responsibilities

• Facilitate resolution of customer/field issues
• Use SAP and CRM systems to handle customer/field calls and requests via phone, CRM, email, etc.
• Manage customer calls and part order processes
• Provide dispatch services and manage Dispatch console for the field

Qualifications

• Associate’s Degree in business or technical discipline with 6 months of experience in call centers, customer relations/facing, or relevant experience
• OR
• Bachelor’s Degree in business or technical discipline with 10 years of overall experience
• Willingness to learn
• Excellent interpersonal, organizational, written, and oral communication skills
• Proficiency in Microsoft Office suite
• Ability to work in a fast-paced environment

Work relationships

Field Teams, Customers, Field Service, Logistics, Trainer, Credit and Collections, Regulatory, Legal, IT/SAP Support

Accountability & Impact

• Works under defined processes and supervision
• Marginal decision-making ability

Benefits & Compensation

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.