Parts & Dispatch Service Support Specialist

Insight Global; Fox Chapel (Allegheny County); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement plan eligibility after 90 days

Paid sick leave

Job summary

A staffing solutions company is seeking a Service Support Representative to assist external customers and field teams. The role involves managing customer calls, processing part orders, and supporting service dispatch. Candidates should have an Associate's Degree or equivalent experience, strong communication skills, and proficiency in Microsoft Office. A comprehensive benefits package is included from day one.

Qualifications

• 6 months of experience in call centers or customer relations.
• Willingness to learn.
• Ability to work in a fast-paced environment.

Responsibilities

• Facilitate resolution of customer/field issues.
• Manage customer calls and part order processes.
• Provide dispatch services.

Skills

Interpersonal skills

Organizational skills

Written communication

Oral communication

Proficiency in Microsoft Office

Education

Associate’s Degree in business or technical discipline

Bachelor’s Degree in business or technical discipline

Job description

A staffing solutions company is seeking a Service Support Representative to assist external customers and field teams. The role involves managing customer calls, processing part orders, and supporting service dispatch. Candidates should have an Associate's Degree or equivalent experience, strong communication skills, and proficiency in Microsoft Office. A comprehensive benefits package is included from day one.