Hybrid Spare Parts Inside Sales Pro

NETZSCH United States; Exton (PA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability (STD)

Long-term disability (LTD)

401k with company match

Tuition reimbursement

Paid time off

Job summary

NETZSCH Premier Technologies, LLC is seeking an Inside Sales Specialist to support customers in a direct service capacity. Responsibilities include quoting, order generation in SAP, and parts identification, with a hybrid on-site/remote schedule after training in Exton, PA.

The role requires a technical background and at least 6 months of related experience, plus strong communication skills and attention to detail. Comprehensive benefits are offered to support employee needs.

Qualifications

• Technical background in a technical field or related training/education.
• Prior experience in a customer-facing role is required.
• Strong written and oral communication skills are essential.
• Attention to detail and problem-solving abilities are required.
• Must be able to work on-site in Exton, PA with hybrid option after training.

Responsibilities

• Direct and indirect sales of spare parts and equipment accessories.
• Assist customers with parts identification.
• Prepare verbal and written quotations and process orders through SAP with proper documentation.
• Prepare customer credits, return authorizations, and warranty documents; update delivery changes.
• Prepare customs papers as needed.
• Resolve issues related to over shipments, late shipments, or accounting problems.
• Collaborate with Field Service Engineers and Aftersales staff as needed.
• Enhance customer satisfaction through timely, enthusiastic communication with customers and sales teams.
• Proactively inform customers about quote and order status, regardless of information.
• Create and monitor cases in the CRM system for customer requests.
• Assist the Aftersales Manager as needed.

Skills

Technical background

Customer-facing

Communication skills

Attention to detail

On-site Exton, PA

Education

Technical training

Tools

SAP

CRM systems

Job description

NETZSCH Premier Technologies, LLC is seeking an Inside Sales Specialist to support customers in a direct service capacity. Responsibilities include quoting, order generation in SAP, and parts identification, with a hybrid on-site/remote schedule after training in Exton, PA.

The role requires a technical background and at least 6 months of related experience, plus strong communication skills and attention to detail. Comprehensive benefits are offered to support employee needs.