Parts & Service Solutions Specialist I

Konami Gaming, Inc.; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Wages

Great 401(k) plan with company match

Comprehensive health benefits package

Generous Company paid Holidays and PTO

Tuition reimbursement program

Job summary

Konami Gaming, Inc. seeks a Customer Solutions Specialist I (Parts / Service Dispatch) to join our team on a temporary-to-full-time basis.

You will provide world-class product support, answer customer questions, escalate technical issues, and manage parts orders and RMAs using the ERP system. This role requires strong communication, attention to SLA timelines, and the ability to coordinate with field service technicians and other departments to ensure timely resolution and high customer

Qualifications

• 3+ years of experience in parts customer service or technical help desk
• Hands-on ability to use Outlook, Excel, and MS Word; proficient with ERP/CRM systems
• Must be able to obtain gaming license and communicate professionally in English

Responsibilities

• Provide best in class product support for Games for all customers.
• Utilize ERP to locate and properly order parts for all games and platforms while adhering to SLAs.
• Analyze, classify, track, investigate, research and resolve parts support issues; issue RMAs.
• Coordinate with field service technicians and other departments to resolve service issues within SLA.
• Prepare and maintain knowledge articles, upgrade notes, and other support documents.

Skills

Customer service

ERP systems

CRM software

MS Excel

Outlook

Education

High School Diploma

Technical degree/certification in gaming-related field

Tools

MS Word

ERP software

CRM software

Job description

Konami Gaming, Inc. seeks a Customer Solutions Specialist I (Parts / Service Dispatch) to join our team on a temporary-to-full-time basis.

You will provide world-class product support, answer customer questions, escalate technical issues, and manage parts orders and RMAs using the ERP system. This role requires strong communication, attention to SLA timelines, and the ability to coordinate with field service technicians and other departments to ensure timely resolution and high customer