Service Support Specialist: Customer Care & Dispatch

General Parts Group; Memphis (TN); On-site; USD 30,000 - 34,000; Full time

Job summary

General Parts Group in Memphis, TN, seeks a Service Support Specialist to be the backbone of our branch, handling dispatch support, clerical tasks, and customer guidance for equipment repairs. You will manage work orders and billing notes while coordinating shipments and warehouse activities.

This on-site role emphasizes accuracy, safety, and proactive problem-solving, with starting pay of $22–$25 per hour and opportunities to contribute across departments.

Qualifications

• High School diploma or its equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Safety-first attitude in all tasks.
• Self-motivated and organized with ability to work independently.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments and ensure accurate documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.

Skills

Customer service

Communication

Problem-solving

Self-motivation

Organizational skills

Education

High School diploma or equivalent

2 years education/experience in related field

Job description

General Parts Group in Memphis, TN, seeks a Service Support Specialist to be the backbone of our branch, handling dispatch support, clerical tasks, and customer guidance for equipment repairs. You will manage work orders and billing notes while coordinating shipments and warehouse activities.

This on-site role emphasizes accuracy, safety, and proactive problem-solving, with starting pay of $22–$25 per hour and opportunities to contribute across departments.