Customer Service & Dispatch Specialist

NEIGHBORLY; Damascus (MD); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Company vehicle

Uniforms

iPad

Job summary

A home services company is seeking a Customer Service Representative to handle customer calls, service requests, and complaints. This key role requires a self-motivated individual who provides exceptional customer service and supports a variety of tasks, including scheduling services and performing administrative duties. Candidates should have strong communication skills and previous customer service experience. The position offers a compensation of $15–$17 per hour, and includes a competitive work environment with provided resources.

Qualifications

• Previous customer service and sales experience preferred.
• Strong written and verbal communication skills are essential.
• Computer literacy with knowledge of software applications.
• Detail-oriented with strong data entry skills.
• Ability to work independently and as part of a team.

Responsibilities

• Receive incoming calls in a professional manner.
• Return customer calls and resolve issues.
• Schedule services and dispatch technicians.
• Perform marketing functions to sell additional work.
• Conduct administrative tasks including data entry.

Skills

Strong written and verbal communication skills

Computer literate

Detail-oriented

Team player

Job description

A home services company is seeking a Customer Service Representative to handle customer calls, service requests, and complaints. This key role requires a self-motivated individual who provides exceptional customer service and supports a variety of tasks, including scheduling services and performing administrative duties. Candidates should have strong communication skills and previous customer service experience. The position offers a compensation of $15–$17 per hour, and includes a competitive work environment with provided resources.