Parts & Service Dispatch Specialist

Konami-Gamin; Las Vegas (NV); On-site; USD 46,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

401(k) plan with company match

Comprehensive health benefits

Holidays and PTO

Tuition reimbursement

Job summary

Konami Gaming is seeking a Customer Solutions Specialist I (Parts/Service Dispatch) to provide world-class support for game hardware and software. You will use our ERP/CRM systems to locate and order parts, process RMAs, and manage service tickets while meeting departmental SLAs.

The role requires 3+ years in parts customer service or technical help desk, solid MS Office/ERP/CRM skills, and the ability to work in a fast-paced office environment. Temporary to full-time with benefits.

Qualifications

• Customer service experience handling inquiries across multiple channels.
• Ability to reference service manuals and engineering drawings.
• Strong computer skills and familiarity with ERP/CRM systems.
• Willingness to obtain gaming license and work flexible hours.

Responsibilities

• Provide best in class product support for Games and platforms.
• Use ERP to locate and order parts and manage quotes.
• Analyze, classify, track, investigate, and resolve parts issues.
• Issue Game and Systems RMAs and close part orders and service tickets.
• Coordinate with customers, technicians, and 3rd party providers to schedule service and resolve issues within SLA.
• Escalate critical issues following official policy and route to supervisor/teams.
• Assist in creating FAQs, knowledge articles, and upgrade notes for support docs.
• Engage with Super User on Pronto-based projects and product readiness tasks.
• Answer calls and provide professional customer support on rotation, maintaining professionalism.
• Dispatch service requests, process tickets, and share daily reports.

Skills

Customer service

Communication

Problem solving

Education

High School Education or equivalent

Higher Education preferred

Tools

ERP

CRM

Knowledgebase

MS Office

Job description

Konami Gaming is seeking a Customer Solutions Specialist I (Parts/Service Dispatch) to provide world-class support for game hardware and software. You will use our ERP/CRM systems to locate and order parts, process RMAs, and manage service tickets while meeting departmental SLAs.

The role requires 3+ years in parts customer service or technical help desk, solid MS Office/ERP/CRM skills, and the ability to work in a fast-paced office environment. Temporary to full-time with benefits.