Parts & Customer Support Specialist

NEFF Automation; Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automation solutions provider in Indianapolis seeks a Customer Service Representative to manage customer inquiries and provide comprehensive support. The role involves maintaining documentation, resolving complaints, and ensuring excellent service quality. Ideal candidates should possess a high school diploma, and 2–3 years of experience in customer service with a technical background. Strong computer skills and mechanical aptitude are preferred, and the position is office-based offering a collaborative work environment.

Qualifications

• 2–3 years of relevant experience preferred.
• Ability to read and interpret technical procedures.
• Ability to calculate prices and discounts.

Responsibilities

• Provide assistance in defining customer product needs.
• Maintain customer accounts and documentation accurately.
• Track and resolve customer complaints regarding orders.

Skills

Customer focus

Mechanical aptitude

Computer literacy

Technical repair or sales experience

Education

High School Diploma or equivalent

Job description

A leading automation solutions provider in Indianapolis seeks a Customer Service Representative to manage customer inquiries and provide comprehensive support. The role involves maintaining documentation, resolving complaints, and ensuring excellent service quality. Ideal candidates should possess a high school diploma, and 2–3 years of experience in customer service with a technical background. Strong computer skills and mechanical aptitude are preferred, and the position is office-based offering a collaborative work environment.