Customer Support & Service Coordinator (B2B Tech)

Comecer; Indianapolis (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Comecer is seeking a Customer Support Specialist in Indianapolis, Indiana to join the customer support, spare parts, and service coordination team. You will build strong relationships, handle inquiries, create quotations, and process orders and invoices while coordinating with internal teams for parts, service (onsite and remote), and operational needs.

The role requires 3–5 years in a customer support or service role, experience with ERP/CRM systems, and excellent English communication.

Qualifications

• 3–5 years in a customer support or customer service role, preferably in a business‑to‑business manufacturing or technical environment.
• Experience with order processing, inside sales, and customer account management.
• Proficiency with ERP and CRM systems, and ability to learn new software tools.
• Strong customer relationship and communication skills.
• Ability to multitask, prioritize, and make timely, efficient decisions with minimal supervision.
• High ethical standards and ability to operate effectively in a fast‑paced environment.

Responsibilities

• Serve as the primary point of contact for incoming customer requests related to parts, service, and general support for all Comecer equipment.
• Respond to customer inquiries promptly and professionally via email, phone, and customer portals.
• Coordinate onsite activities for installation and service, roughly one quarter in advance.
• Manage customer accounts, including parts identification, service requests, and order status.
• Create, review, and communicate quotations, purchase orders, and sales orders.
• Process orders, invoices, returns, and warranty claims within ERP/CRM systems and portals.
• Review open sales order reports regularly and proactively follow up on upcoming and past-due orders.
• Expedite orders with purchasing, manufacturing, logistics, and suppliers as required.
• Order parts from domestic and international suppliers as needed.
• Collect, update, and submit customer and order information for internal systems and customer account setup.
• Communicate clearly with customers regarding order status changes, delivery impacts, RMAs, and technical requests.
• Operate effectively in a cross-functional team environment, supporting colleagues as needed.
• Coordinate with internal departments including field service, warehouse, logistics, accounting, sales, and engineering.
• Assist Field Service Technicians with parts ordering and coordination for service calls.
• Support departmental sales objectives and performance targets.
• Assist with collection of outstanding invoices as assigned.

Skills

Customer service

Communication

Time management

Problem solving

Team coordination

Education

High School Diploma or GED

Associate degree or higher preferred

Tools

ERP systems

CRM systems

MS Office (Word/Excel/PowerPoint)

Job description

Comecer is seeking a Customer Support Specialist in Indianapolis, Indiana to join the customer support, spare parts, and service coordination team. You will build strong relationships, handle inquiries, create quotations, and process orders and invoices while coordinating with internal teams for parts, service (onsite and remote), and operational needs.

The role requires 3–5 years in a customer support or service role, experience with ERP/CRM systems, and excellent English communication.