Customer Service Team Lead - Multichannel Support

Pierre Strand; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm in Indianapolis is seeking a dedicated Customer Service Representative. In this role, you will manage customer queries, process orders, and handle complaints across various channels. The ideal candidate will maintain a positive attitude, respond promptly to inquiries, and ensure customer satisfaction. This position requires a high school diploma and experience in customer support, along with strong computer skills.

Qualifications

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Resolve customer complaints effectively.

Skills

Empathy

Computer proficiency

Problem-solving

Education

High school diploma or equivalent

Job description

A customer service firm in Indianapolis is seeking a dedicated Customer Service Representative. In this role, you will manage customer queries, process orders, and handle complaints across various channels. The ideal candidate will maintain a positive attitude, respond promptly to inquiries, and ensure customer satisfaction. This position requires a high school diploma and experience in customer support, along with strong computer skills.