Onsite Customer Success Specialist — Indianapolis

Pride Health; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts

Job summary

A healthcare company in Indianapolis is seeking a Customer Service Representative to act as the primary liaison with customers. Responsibilities include managing orders, resolving complaints, and improving customer satisfaction. Candidates should possess a Bachelor's degree and have strong problem-solving and communication skills. Experience with the SAP system is preferred. The role offers comprehensive healthcare coverage and various employee benefits.

Qualifications

• Ability to problem solve without supervision.
• Self-motivated, effective in cross-functional groups.
• Excellent oral and written communication skills.

Responsibilities

• Acts as the primary liaison between company and customers.
• Manages the customer order process from entry to delivery.
• Resolves non-routine customer complaints.

Skills

Problem-solving

Communication

Proactive mindset

Conflict resolution

Cross-functional leadership

Education

Bachelor's degree or higher

High school diploma/GED

Tools

SAP system

Job description

A healthcare company in Indianapolis is seeking a Customer Service Representative to act as the primary liaison with customers. Responsibilities include managing orders, resolving complaints, and improving customer satisfaction. Candidates should possess a Bachelor's degree and have strong problem-solving and communication skills. Experience with the SAP system is preferred. The role offers comprehensive healthcare coverage and various employee benefits.