Customer Service Representative

PALFINGER AG; Illinois; On-site; USD 39,261 - 46,838; Full time

Benefits offered by this job

401(k) with Company match

Medical, dental, and vision insurance

Paid Company holidays

Continuous learning opportunities

Job summary

A leading industrial machinery manufacturer is seeking a Customer Service Representative based in Illinois. This role involves responding to customer inquiries and ensuring accurate order processing. Ideal candidates will have five years of experience in spare parts sales and possess a strong customer service mindset. The company offers a competitive salary of $28.50 to $34.00 per hour, along with comprehensive benefits including medical and retirement plans.

Qualifications

• Five years’ experience in an industrial product's spare parts sales environment.
• Ability to effectively communicate with dealer staff regarding inquiries.

Responsibilities

• Respond to customer inquiries via phone calls, e‑mails, fax, and in-person.
• Ensure proper entry of received customer orders for accuracy.
• Provide dealers with the latest parts delivery status.
• Work with Service/Shop Manager/Vendors for production support.

Skills

Customer service mindset

Mechanical experience/knowledge

Knowledge of spare parts operations

Education

Diploma/certification in a technical field or Customer Service

Job description

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Your Responsibilities

• Respond to customer inquiries via phone calls, e‑mails, fax, and walk‑in customers regarding price and availability and advise customers on substitution parts as needed.
• Ensure proper entry of received customer orders to confirm all required detail is present at time of order acceptance and communicate additional requirements to dealers when/where necessary.
• Provide dealers with latest parts delivery status and shipping information and expedite back‑ordered parts.
• Work with Service/Shop Manager/Vendors for required production support and provide parts application diagrams and photos when necessary.
• Exhibit basic knowledge of warranty policies.

Your Qualifications

• Five (5) years’ experience in an industrial product’s spare parts sales environment.
• Diploma/certification in a technical field or Customer Service preferred.
• Knowledge and understanding of spare parts operations within dealer parts and service department levels.
• Customer service mindset to provide the best available solutions and to effectively communicate with dealer staff through questions and concerns.
• Mechanical experience/knowledge is preferred.

What We Offer

• Salary Range $28.50 - $34.00 per hour
• Competitive compensation.
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short‑ and long‑term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• Industrial Machinery Manufacturing