Parts Customer Care Specialist

Crown; Stow (OH); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K Retirement Savings

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Stow, Ohio, is seeking a Customer Service Representative to answer parts calls from customers and service technicians, pull orders, receive and stock parts, and build strong vendor relationships.

You will monitor customer satisfaction, maintain contact with customers, process paperwork, and manage cycle counts across stockrooms, vans, and consignments. Full-time with comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Teamwork

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation in Stow, Ohio, is seeking a Customer Service Representative to answer parts calls from customers and service technicians, pull orders, receive and stock parts, and build strong vendor relationships.

You will monitor customer satisfaction, maintain contact with customers, process paperwork, and manage cycle counts across stockrooms, vans, and consignments. Full-time with comprehensive benefits.