Parts Customer Care Specialist

Crown Equipment Corporation; Fort Wayne (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a Parts Customer Care Representative in Fort Wayne, IN to handle incoming parts calls, process orders, and manage stock efficiently. You will develop relationships with Crown factory and vendors, prepare quotes, and monitor customer satisfaction to boost retention.

The role emphasizes accurate paperwork, collaboration with teams, and strong administrative skills. A valid driver’s license and HS diploma are required, with full-time employment and a

Qualifications

• High school diploma or equivalent.
• Valid driver's license and a good driving record.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support and by responding to concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation is seeking a Parts Customer Care Representative in Fort Wayne, IN to handle incoming parts calls, process orders, and manage stock efficiently. You will develop relationships with Crown factory and vendors, prepare quotes, and monitor customer satisfaction to boost retention.

The role emphasizes accurate paperwork, collaboration with teams, and strong administrative skills. A valid driver’s license and HS diploma are required, with full-time employment and a