Parts Customer Care Representative

Crown; Stow (OH); Hybrid; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health/Dental/Vision

401K Retirement Savings

Paid Holidays

Paid Vacation

Tuition Reimbursement

Zusammenfassung

Crown Equipment Corporation in Stow, Ohio, is seeking a Customer Service Representative to answer parts calls from customers and service technicians, pull orders, receive and stock parts, and build strong vendor relationships.

You will monitor customer satisfaction, maintain contact with customers, process paperwork, and manage cycle counts across stockrooms, vans, and consignments. Full-time with comprehensive benefits.

Qualifikationen

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.

Aufgaben

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and consignments.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Teamwork

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment

Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing