Parts Customer Care Specialist

Crown Equipment Corporation; Oakland (NJ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K Retirement Savings Plan

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation in Oakland, NJ, is seeking a Parts Customer Care Rep to handle incoming calls, process orders, and build strong customer relationships. The role requires attention to detail, effective communication, and teamwork in a fast-paced environment.

You will manage stock, generate quotes, and coordinate with Crown factory and vendors to ensure timely parts delivery, while maintaining contact with current and prospective customers.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Skills

Customer service

Communication

Teamwork

Computer literacy

Organizational skills

Education

High school diploma

Tools

Order management

Excel

CRM software

Job description

Crown Equipment Corporation in Oakland, NJ, is seeking a Parts Customer Care Rep to handle incoming calls, process orders, and build strong customer relationships. The role requires attention to detail, effective communication, and teamwork in a fast-paced environment.

You will manage stock, generate quotes, and coordinate with Crown factory and vendors to ensure timely parts delivery, while maintaining contact with current and prospective customers.