Parts Counter Sales Pro: Fast, Friendly Parts Expert

Tidewater Fleet Supply | TNT Parts; Norfolk (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Tidewater Fleet Supply / TNT Parts is seeking a Parts Counter Sales Representative to assist customers with parts needs at the counter, over the phone, and via electronic inquiries. You will identify parts, provide pricing and availability, process orders, and help customers find alternatives when items are not available.

The ideal candidate has strong parts knowledge, excellent customer service, and the ability to work in a busy environment while maintaining accuracy and professionalism.

Qualifications

• Heavy-duty truck, automotive aftermarket, fleet, equipment, or related parts experience preferred.
• Strong parts identification and lookup skills.
• Excellent customer service and communication skills.
• Sales-minded with ability to identify additional customer needs.
• Attention to detail and order accuracy.
• Good problem-solving skills and ability to find solutions when a part isn’t readily available.
• Ability to work in a busy environment with multiple customers and priorities.
• Basic computer skills and ability to learn inventory, catalog, CRM, and business systems.
• Ability to collaborate with other departments and locations.
• Dependable, positive attitude and willingness to help.
• Driver's license with a driving record meeting company insurance requirements.

Responsibilities

• Assist customers at the counter, over the phone, and via electronic inquiries with parts needs.
• Identify and locate correct parts based on descriptions, vehicle, or equipment information.
• Provide pricing, availability, quotes, and product information.
• Process orders, invoices, returns, warranties, and other transactions accurately.
• Suggest alternative products when first choice isn’t available.
• Source non-stocked or hard-to-find parts when necessary.
• Coordinate buyouts with Purchasing and other locations.
• Recommend related products to save time and help complete repairs.
• Look for cross-selling and up-selling opportunities without compromising service.
• Follow up on quotes, backorders, special orders, and requests.
• Communicate order status, delivery expectations, and changes to customers.
• Work with Outside Sales, Purchasing, Warehouse, and Delivery teams for a smooth experience.
• Build relationships with customers and learn their businesses and purchasing needs.
• Resolve customer concerns quickly and professionally.
• Maintain accurate customer and account information in systems.
• Keep counter, showroom, and parts areas clean and ready.
• Assist with stocking, inventory, and other branch duties as needed.
• Perform other duties as assigned.

Job description

Tidewater Fleet Supply / TNT Parts is seeking a Parts Counter Sales Representative to assist customers with parts needs at the counter, over the phone, and via electronic inquiries. You will identify parts, provide pricing and availability, process orders, and help customers find alternatives when items are not available.

The ideal candidate has strong parts knowledge, excellent customer service, and the ability to work in a busy environment while maintaining accuracy and professionalism.