Fleet Parts Counter Pro — Fast, Trusted Service

Tidewater Fleet Supply | TNT Parts; Richmond (VA); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Tidewater Fleet Supply / TNT Parts in Richmond, VA is seeking a knowledgeable Parts Counter Sales Representative to join our team. This frontline role handles customer requests, part lookups, pricing, and order processing to get customers back on the road quickly.

The ideal candidate has heavy‑duty truck, automotive fleet, or industrial parts experience, strong communication, and a customer‑first attitude. You’ll work with cross‑functional teams to ensure accurate, timely service.

Qualifications

• Experience with heavy‑duty truck, automotive aftermarket, fleet, equipment, or related parts preferred.
• Strong parts identification and lookup skills.
• Excellent customer service and communication skills.
• Sales‑minded with ability to recognize additional customer needs.
• Attention to detail and order accuracy.
• Ability to multitask in a busy environment.

Responsabilités

• Assist customers at the counter, over the phone, and via electronic inquiries with parts needs.
• Identify and locate correct parts based on customer descriptions, vehicle/equipment information, part numbers, and application.
• Provide pricing, availability, quotes, and product information.
• Process orders, invoices, returns, warranties, and other transactions accurately.
• Help customers identify alternative products when first choice isn’t available.
• Source non-stocked or hard-to-find parts when necessary.

Connaissances

Heavy-duty parts experience

Customer service

Communication skills

Sales mindset

Attention to detail

Problem-solving

Team collaboration

Basic computer skills

Outils

CRM system

Inventory software

Description du poste

Tidewater Fleet Supply / TNT Parts in Richmond, VA is seeking a knowledgeable Parts Counter Sales Representative to join our team. This frontline role handles customer requests, part lookups, pricing, and order processing to get customers back on the road quickly.

The ideal candidate has heavy‑duty truck, automotive fleet, or industrial parts experience, strong communication, and a customer‑first attitude. You’ll work with cross‑functional teams to ensure accurate, timely service.