Fleet & Truck Parts Counter Specialist

Tidewater Fleet Supply; Chesapeake (VA); On-site; USD 22,000 - 36,000; Full time

Job summary

Tidewater Fleet Supply is seeking a knowledgeable Parts Counter Sales Representative to join our team. The role focuses on helping customers at the counter, by phone, or online, identifying the right parts, and ensuring accurate pricing and swift service.

You’ll collaborate with Sales, Purchasing, Warehouse, and Delivery teams to deliver a smooth customer experience. Ideal candidates have experience with heavy-duty truck or industrial parts, strong lookup skills, and a customer-focused,

Qualifications

• Experience with heavy-duty truck, automotive, fleet, or industrial parts.
• Strong parts identification and lookup skills.
• Excellent customer service and communication.

Responsibilities

• Assist customers at the counter, over the phone, and through electronic inquiries with their parts needs.
• Identify and locate the correct parts based on customer descriptions, vehicle or equipment information, part numbers, and application.
• Provide accurate pricing, availability, quotes, and product information.
• Process customer orders, invoices, returns, warranties, and other transactions accurately.
• Help customers identify alternative products when their first choice isn't available.
• Locate and source non-stocked or hard-to-find parts when necessary.
• Process buyouts and coordinate with Purchasing and other locations to meet customer needs.
• Recommend related products and additional items that can save the customer time and help complete the repair.
• Look for opportunities to increase sales through cross-selling, up-selling, and promotional products without sacrificing customer service.
• Follow up on open quotes, backorders, special orders, and customer requests.
• Communicate with customers regarding order status, availability, delivery expectations, and changes.
• Work closely with Outside Sales, Purchasing, Warehouse, and Delivery teams to provide a smooth customer experience.
• Build strong relationships with customers and learn their businesses, equipment, and purchasing needs.
• Help resolve customer concerns quickly and professionally.
• Maintain accurate customer and account information in company systems.
• Keep the counter, showroom, and parts areas clean, organized, and customer-ready.
• Assist with stocking, inventory, and other branch responsibilities as needed.
• Perform other duties as assigned.

Skills

Heavy-duty parts

Customer service

Parts lookup skills

Sales mindset

Communication skills

Detail oriented

Job description

Tidewater Fleet Supply is seeking a knowledgeable Parts Counter Sales Representative to join our team. The role focuses on helping customers at the counter, by phone, or online, identifying the right parts, and ensuring accurate pricing and swift service.

You’ll collaborate with Sales, Purchasing, Warehouse, and Delivery teams to deliver a smooth customer experience. Ideal candidates have experience with heavy-duty truck or industrial parts, strong lookup skills, and a customer-focused,