Parts Counter Sales Specialist

Tidewater Fleet Supply | TNT Parts; Forest Park (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused Parts Counter Sales Associate to join our team. The role combines customer service with parts sales and warehouse duties in a fast-paced, hands-on environment.

Ideal candidates have strong communication skills, experience with heavy-duty parts, and a willingness to learn our catalogs and systems. This full-time position offers opportunities to grow within the branch and contribute to customer satisfaction daily.

Qualifications

• Strong customer service and communication skills are essential.
• Experience with heavy-duty trucks, trailers, automotive equipment, or parts is preferred.
• Parts counter, warehouse, distribution, or inventory experience is preferred.
• Ability to identify and locate parts using catalogs and computer systems.
• Strong attention to detail and a commitment to order accuracy.
• Good organizational and multitasking skills.
• Ability to work independently while also being a strong team player.
• Willingness to learn products, systems, and processes.
• Basic computer skills and the ability to learn inventory and parts systems.
• dependable work ethic and willingness to help wherever needed within the branch.

Responsibilities

• Provide excellent service to walk-in and telephone customers by understanding their needs and helping them find the right parts.
• Identify and locate parts using catalogs, interchange information, and our computer systems.
• Process customer orders accurately and efficiently.
• Answer incoming customer calls and respond to parts, pricing, availability, and order-status questions.
• Locate and source non-stocked parts when needed.
• Process buyouts and special orders for customers.
• Develop knowledge of product lines to make recommendations and better serve customers.
• Follow up on customer needs and work with other team members to resolve issues quickly.
• Help maintain a clean, organized, and professional counter and customer area.
• Receive incoming freight and verify shipments for correct parts, quantities, and condition; stock accordingly.
• Stock products in assigned warehouse locations; pull and stage customer orders.
• Verify outgoing orders have correct parts and quantities; load and unload products as needed.
• Assist with cycle counts and inventory-control activities to maintain accuracy.
• Operate warehouse equipment safely; complete required documentation.
• Follow procedures for handling regulated or hazardous materials.

Skills

Customer service

Communication skills

Heavy-duty vehicle/parts experience

Team player

Detail oriented

Independent worker

Job description

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused Parts Counter Sales Associate to join our team. The role combines customer service with parts sales and warehouse duties in a fast-paced, hands-on environment.

Ideal candidates have strong communication skills, experience with heavy-duty parts, and a willingness to learn our catalogs and systems. This full-time position offers opportunities to grow within the branch and contribute to customer satisfaction daily.