Parts Counter & Customer Solutions Specialist

A Hiring Company; Corbin (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

A Hiring Company is seeking a knowledgeable Parts Counter associate to assist customers in solving parts problems in person or by telephone, identify proper parts numbers, check availability, recommend and sell parts as a service and as requested by customer. This position requires in-office presence and the essential functions cannot be performed remotely.

The role includes greeting customers, prioritizing tasks to meet needs, expediting backorders, and maintaining accurate order information.

Qualifications

• H.S. Diploma or equivalent required.
• Previous experience working with vehicles or heavy equipment desired.
• Familiar with parts terminology.
• Previous automotive/heavy equipment background a plus.
• Automotive, parts and/or equipment knowledge a plus.
• Knowledge of cataloging and/or inventory management systems desired.
• Successfully completed warehouse and shop parts training or possesses the equivalent experience.

Responsibilities

• Greet customers and determine needs.
• Prioritize work day to meet customer needs.
• Expedite backorders with branches and manufacturers.
• Always advise customers of order status.
• Assist warehouse and shop parts as required.
• Possess excellent organizational skills.
• Participate in factory training.
• Assist clerk with reconciling purchase order number to invoices.
• Display working knowledge of authorized password options.
• Contribute at monthly parts meetings.
• Ability to establish credibility quickly.
• Must be decisive and able to recognize and support the organization's goals and priorities.
• Perform all other duties as assigned.

Education

H.S. Diploma or equivalent

Previous experience working with vehicles or heavy equipment

Familiar with parts terminology

Automotive, parts and/or equipment knowledge

Knowledge of cataloging and inventory management systems

Completed warehouse and shop parts training or equivalent experience

Tools

Basic computer entry

Job description

A Hiring Company is seeking a knowledgeable Parts Counter associate to assist customers in solving parts problems in person or by telephone, identify proper parts numbers, check availability, recommend and sell parts as a service and as requested by customer. This position requires in-office presence and the essential functions cannot be performed remotely.

The role includes greeting customers, prioritizing tasks to meet needs, expediting backorders, and maintaining accurate order information.