Parts Solutions Specialist

Equipment Depot, Inc.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Equipment Depot, Inc. is seeking a Parts Counter Associate to identify customer needs and provide solutions that ensure profitability through total customer satisfaction.

The role involves looking up parts numbers/prices, fulfilling orders, handling payments, and advising on substitutions when exact replacements are unavailable. Responsibilities include inventory, displaying merchandise, and assisting with internal transfers between branches.

Qualifications

• Education: High School Graduate or GED.
• Experience: One to two years of related experience.
• Computer Skills: ERP experience preferred.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts with precision instruments to determine if similar parts may be machined to required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.

Education

High School Graduate or GED

Tools

ERP experience

Job description

Equipment Depot, Inc. is seeking a Parts Counter Associate to identify customer needs and provide solutions that ensure profitability through total customer satisfaction.

The role involves looking up parts numbers/prices, fulfilling orders, handling payments, and advising on substitutions when exact replacements are unavailable. Responsibilities include inventory, displaying merchandise, and assisting with internal transfers between branches.