Partner Technology Architect — Autonomous Workforce (Fully Remote)

ServiceNow; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

ServiceNow is seeking a senior Partner Architect to co-create autonomous-operations architectures with partners across ITSM, ITOM, HRSD, and SPM, and to drive adoption of AI-enhanced capabilities such as AI Agents and autonomous incident resolution.

You will lead technical workshops with CIOs and VP-level stakeholders, demonstrate proofs of concept that reduce costs and boost productivity, and mentor partner architects on solution positioning.

Job description

• Co-create autonomous-operations architectures with partners for ITSM, ITOM, HRSD, and SPM.
• Drive adoption of AI-enhanced capabilities including AI Agents and autonomous incident resolution.
• Build reusable co-innovation assets such as solution templates and demo environments.
• Lead technical workshops with CIO and VP-level stakeholders to design autonomous-workforce solutions.
• Execute strategic proofs of concept demonstrating operational cost reduction and productivity gains.
• Guide partners on competitive positioning against legacy ITSM platforms.

Partner Enablement & Ecosystem Scale:

• Design and deliver comprehensive architecture training programs and executive briefings.
• Mentor partner architects on ITSM, ITOM, HRSD, and SPM solution positioning.
• Assess partner capabilities and develop practice-specific maturation plans.

ServiceNow

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. They are building an AI-native culture where technology and talent are unstoppable together.