Partner Success Manager (Fully Remote)

Ellevation; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Ellevation is seeking a remote, full-time Customer Success/Partner Support specialist. You will be the primary contact for partners, delivering product training and ongoing support to maximize platform usage and ensure successful outcomes.

Key responsibilities include building strong partner relationships, tracking health metrics, and proactively addressing issues to drive long-term success. Ideal candidates have prior experience in customer success or account management and excel at explaining

Qualifications

• Experience in customer success, account management or partner support.
• Excellent communication skills to explain technical concepts to diverse audiences.
• Organized and empathetic with a drive to help partners succeed.

Responsibilities

• Build and maintain strong relationships with partners to foster long-term success.
• Deliver product training and support to ensure partners can effectively use our platform.
• Track partner health metrics and proactively address potential issues.

Skills

Customer success

Account management

Partner support

Communication

Explain technical concepts

Organization & empathy

Job description

• This is a remote, full-time position supporting partners in maximizing their use of Ellevation solutions.
• You will act as the primary point of contact for partner inquiries and product support.

Key Responsibilities:

• Build and maintain strong relationships with partners to foster long-term success.
• Deliver product training and support to ensure partners can effectively use our platform.
• Track partner health metrics and proactively address potential issues.

Who You Are:

• You have experience in customer success, account management, or partner support.
• You are an excellent communicator who can explain technical concepts to diverse audiences.
• You are organized, empathetic, and driven to help partners achieve their goals.

Ellevation

Ellevation is an education technology company that provides software and resources to support educators of English language learners. They are a mission-driven organization focused on improving educational outcomes for diverse student populations.