Remote Partner Success Strategist

Ellevation; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Ellevation is seeking a remote, full-time Customer Success/Partner Support specialist. You will be the primary contact for partners, delivering product training and ongoing support to maximize platform usage and ensure successful outcomes.

Key responsibilities include building strong partner relationships, tracking health metrics, and proactively addressing issues to drive long-term success. Ideal candidates have prior experience in customer success or account management and excel at explaining

Formación

• Experience in customer success, account management or partner support.
• Excellent communication skills to explain technical concepts to diverse audiences.
• Organized and empathetic with a drive to help partners succeed.

Responsabilidades

• Build and maintain strong relationships with partners to foster long-term success.
• Deliver product training and support to ensure partners can effectively use our platform.
• Track partner health metrics and proactively address potential issues.

Conocimientos

Customer success

Account management

Partner support

Communication

Explain technical concepts

Organization & empathy

Descripción del empleo

Ellevation is seeking a remote, full-time Customer Success/Partner Support specialist. You will be the primary contact for partners, delivering product training and ongoing support to maximize platform usage and ensure successful outcomes.

Key responsibilities include building strong partner relationships, tracking health metrics, and proactively addressing issues to drive long-term success. Ideal candidates have prior experience in customer success or account management and excel at explaining