Partner Success Manager — Education Programs & Growth

Pearson; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners across the assessment lifecycle. You will drive partner readiness, training, adoption, and ongoing relationship management to ensure customers are prepared and successful with Pearson's assessment solutions.

The role collaborates with Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and escalate partner concerns

Qualifications

• Requires bachelor's degree or equivalent in education/experience.
• Strong leadership and coaching of high-performing teams.
• Proven ability to manage complex customer relationships and escalations.
• Excellent communication, facilitation, and cross-functional collaboration skills.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Escalate and resolve complex customer concerns, risks, and delivery issues.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Forecasting, planning, and business reviews for assigned programs; manage program financials.

Skills

Leadership

Program management

Customer relationship management

Communication

Presentation skills

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners across the assessment lifecycle. You will drive partner readiness, training, adoption, and ongoing relationship management to ensure customers are prepared and successful with Pearson's assessment solutions.

The role collaborates with Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and escalate partner concerns