Partner Success Leader: Concierge & Learning Programs

Cause Strategy Partners, Inc.; Northern (KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Family leave

401K match

Professional development budget

Matching gifts for board service

Job summary

Cause Strategy Partners is seeking a Manager, Partner Success to lead the design, implementation, and tracking of high-touch learning experiences and concierge services for corporate partners and nonprofits. You will supervise a Partner Success team, manage senior executive relationships, and drive high-impact board placement and governance training.

The role emphasizes strategic program leadership, data-driven process improvements, and collaboration across CSP’s service lines.

Qualifications

• Own key operational streams and guide a small team with autonomy.
• Effective written, verbal, and in-person communicator for senior audiences.
• Leverage technology to scale operations using CRMs and collaboration tools.
• Build authentic relationships with corporate partners and executives.
• Foster curiosity, innovation, and cross-functional collaboration.
• Strong nonprofit governance knowledge for board-focused learning.

Responsibilities

• Oversee program management for concierge engagements and senior executive delivery.
• Lead delivery of concierge experiences and vetting of candidates/nonprofits.
• Develop, refine, and maintain Concierge tools and data workflows (HubSpot).
• Assign engagements to Program Associate(s) as appropriate.
• Oversee governance learning experiences for corporate audiences and paying customers.
• Develop BoardLead program content and candidate experience with senior leadership.
• Manage corporate partner relationships and retention strategies.
• Lead onboarding, coaching, and performance management of the Partner Success team.

Skills

Strategic Program Manager

High-Stakes Facilitator

Tech-Savvy & Systems Optimizer

Executive Relationship Builder

Continuous Improvement

Governance Expertise

Tools

HubSpot

Google Workspace

Zoom

Job description

Cause Strategy Partners is seeking a Manager, Partner Success to lead the design, implementation, and tracking of high-touch learning experiences and concierge services for corporate partners and nonprofits. You will supervise a Partner Success team, manage senior executive relationships, and drive high-impact board placement and governance training.

The role emphasizes strategic program leadership, data-driven process improvements, and collaboration across CSP’s service lines.