Senior Partner Success Leader

Harbor Compliance; United States; Remote; USD 100,000 - 126,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Parental leave

Fertility and adoption assistance

401(k)

Job summary

Harbor Compliance is seeking a Manager, Partner Success to lead a team of Customer Success Managers serving key partnership accounts. You will coach CSMs, drive retention and expansion, and collaborate with senior leaders to shape strategy and risk mitigation.

You will own hiring, onboarding, and performance reviews, while ensuring target retention metrics and customer satisfaction. This role emphasizes cross-functional collaboration and executive-level communication.

Qualifications

• 8+ years in a client-facing role in a B2B environment.
• 3+ years of direct people management experience.
• Proven track record owning retention, growth, and satisfaction KPIs.
• Strong executive-level verbal and written communication.
• Experience with CRM and reporting software.

Responsibilities

• Lead and coach a team of CSMs to meet KPI targets (retention, NRR, CSAT).
• Own team hiring, onboarding, training, and performance reviews.
• Manage aggregate retention rates and report to senior leadership.
• Design proactive retention strategies and playbooks.
• Serve as senior escalation point for Tier 2+ client issues.
• Partner with leadership to shape Partnerships strategy.
• Voice client feedback to influence product or service decisions.
• Build cross-functional partnerships to ensure high-quality client experiences.

Skills

Team leadership

KPI management

Retention strategy

Escalation management

CRM proficiency

Executive communication

Tools

CRM systems

Reporting dashboards

Job description

Harbor Compliance is seeking a Manager, Partner Success to lead a team of Customer Success Managers serving key partnership accounts. You will coach CSMs, drive retention and expansion, and collaborate with senior leaders to shape strategy and risk mitigation.

You will own hiring, onboarding, and performance reviews, while ensuring target retention metrics and customer satisfaction. This role emphasizes cross-functional collaboration and executive-level communication.