Enterprise Customer Success Lead — Partnerships & Growth

Springboard; United States; Sur place; USD 90 000 - 150 000; Plein temps

Résumé du poste

Springboard, a leader in online education, is seeking a Customer Success Lead to own relationships with employer partners from launch through renewal. You’ll coordinate program implementations end-to-end, monitor outcomes, and identify opportunities to expand partnerships.

In this senior individual contributor role, you’ll work with Product, Admissions, Program Success and Finance to scale our enterprise client success model while driving learner outcomes and high retention.

Qualifications

• 4–7 years in customer success, account management, or enterprise partnerships.
• Experience managing multi-stakeholder relationships with significant ARR.
• Strong operational instincts for running complex program implementations.
• Data fluency: ability to pull numbers, tell the story, and flag what matters.
• Excellent written and verbal communication.
• Self-directed and organized with minimal hand-holding.

Responsabilités

• Lead intake and onboarding for new client engagements and define success metrics.
• Own program launches from contract to cohort kickoff across Learning, Program Success, and Admissions teams.
• Serve as day-to-day operational contact throughout the program lifecycle.
• Manage relationships across employer partners with regular cadences including syncs and review decks.
• Identify expansion opportunities within existing accounts and collaborate on renewals and growth.
• Coordinate with internal teams to fulfill client commitments and elevate blockers.

Connaissances

Customer success

Account management

Enterprise partnerships

Data analysis

Excellent communicator

Self-directed

Outils

CRM systems

Description du poste

Springboard, a leader in online education, is seeking a Customer Success Lead to own relationships with employer partners from launch through renewal. You’ll coordinate program implementations end-to-end, monitor outcomes, and identify opportunities to expand partnerships.

In this senior individual contributor role, you’ll work with Product, Admissions, Program Success and Finance to scale our enterprise client success model while driving learner outcomes and high retention.