Strategic Partner Success Lead

POS Professional Office Services, Inc; Waterloo (IA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive wage

Benefits package

Paid holidays

401(k) contribution

Job summary

POS Professional Office Services, Inc. is seeking a Partner Success Manager to oversee ongoing success of strategic partnerships after implementation and go-live.

You will be the primary contact for assigned partners and coordinate with internal teams to meet contractual and SLA requirements. You will monitor partnership health, identify risks, and uncover growth opportunities, communicating status and actionable items to partners and leadership while ensuring a high level of service across the

Qualifications

• Bachelor's degree or 3–5 years of equivalent professional experience.
• 3–5 years in partnership management or client success.
• Experience as primary contact for strategic partners or enterprise customers.
• Strong relationship-building and stakeholder-management skills.
• Excellent written and verbal communication.
• Strong organizational and project-management abilities.
• Ability to manage multiple partnerships and escalations.

Responsibilities

• Serve as the primary post-go-live point of contact for assigned strategic partnerships.
• Transition from implementation to ongoing support with full documentation and transfer.
• Develop and maintain a partnership support plan with SLAs and responsibilities.
• Build trusted relationships through proactive communication and follow-up.
• Coordinate partner requests across internal teams.
• Maintain ownership of partner issues through resolution.
• Monitor support tickets, issues, and partnership health metrics.
• Identify risks and service gaps before escalations occur.
• Facilitate recurring partner meetings and document action items.
• Provide accurate status updates to partners, internal stakeholders, and leadership.
• Understand contractual commitments and customer-impacting requirements.
• Elevate urgent issues per the established process.
• Collab with Product/Development to relay feedback and needs.
• Participate in solution discussions, testing, and training when changes affect a partnership.
• Develop and maintain partnership procedures, docs, and templates.
• Identify retention risks and expansion opportunities; inform Sales/leadership.
• Advocate for the partner while balancing POS capabilities and priorities.

Skills

Relationship building

Customer service

Stakeholder management

Written communication

Verbal communication

Project management

Cross-functional collaboration

Education

Bachelor's degree in Business, Communications, Project Management, Marketing or related field

Job description

POS Professional Office Services, Inc. is seeking a Partner Success Manager to oversee ongoing success of strategic partnerships after implementation and go-live.

You will be the primary contact for assigned partners and coordinate with internal teams to meet contractual and SLA requirements. You will monitor partnership health, identify risks, and uncover growth opportunities, communicating status and actionable items to partners and leadership while ensuring a high level of service across the