Client Success Partner - Conference Growth & Retention

Gartner, Inc.; Irving (TX); Hybrid; USD 50,000 - 69,000; Full time

Benefits offered by this job

PTO

401k match up to $7,200/year

Stock purchase discount

Job summary

Gartner, Inc. is seeking a Client Success professional to lead onboarding for sponsorship packages and maximize client value across virtual or live conferences. You will collaborate with operations, content, program management and marketing to ensure client success and growth, while working hybrid and traveling to events as needed.

The role emphasizes strong communication, organization, and the ability to drive renewals by proving value to clients in a fast-paced environment.

Qualifications

• Experience delivering onboarding and sponsorship value to clients.
• Strong communication, written and verbal, with a professional demeanor.
• Ability to manage multiple deadlines and work under pressure.

Responsibilities

• Serve as primary contact for clients on onboarding and sponsorship utilization.
• Collaborate with operations, content, program management, and marketing for client success.
• Partner with Event Sales to drive satisfaction, retention and growth.
• Proactively expand relationships through client interactions and understanding priorities.
• Document client value to support renewals and evidence-based outcomes.
• Join calls with Event Sales AE as needed to support sales or renewals.

Skills

Onboarding management

Relationship management

Client communications

Attention to detail

MS Office & G Suite

Travel readiness

Tools

MS Office

G Suite

Job description

Gartner, Inc. is seeking a Client Success professional to lead onboarding for sponsorship packages and maximize client value across virtual or live conferences. You will collaborate with operations, content, program management and marketing to ensure client success and growth, while working hybrid and traveling to events as needed.

The role emphasizes strong communication, organization, and the ability to drive renewals by proving value to clients in a fast-paced environment.