Manager, Partner Success (Full-Time Position, Hybrid)

Cause Strategy Partners, Inc.; Northern (KY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Family leave

401K match

Professional development budget

Matching gifts for board service

Job summary

Cause Strategy Partners is seeking a Manager, Partner Success to lead the design, implementation, and tracking of high-touch learning experiences and concierge services for corporate partners and nonprofits. You will supervise a Partner Success team, manage senior executive relationships, and drive high-impact board placement and governance training.

The role emphasizes strategic program leadership, data-driven process improvements, and collaboration across CSP’s service lines.

Qualifications

• Own key operational streams and guide a small team with autonomy.
• Effective written, verbal, and in-person communicator for senior audiences.
• Leverage technology to scale operations using CRMs and collaboration tools.
• Build authentic relationships with corporate partners and executives.
• Foster curiosity, innovation, and cross-functional collaboration.
• Strong nonprofit governance knowledge for board-focused learning.

Responsibilities

• Oversee program management for concierge engagements and senior executive delivery.
• Lead delivery of concierge experiences and vetting of candidates/nonprofits.
• Develop, refine, and maintain Concierge tools and data workflows (HubSpot).
• Assign engagements to Program Associate(s) as appropriate.
• Oversee governance learning experiences for corporate audiences and paying customers.
• Develop BoardLead program content and candidate experience with senior leadership.
• Manage corporate partner relationships and retention strategies.
• Lead onboarding, coaching, and performance management of the Partner Success team.

Skills

Strategic Program Manager

High-Stakes Facilitator

Tech-Savvy & Systems Optimizer

Executive Relationship Builder

Continuous Improvement

Governance Expertise

Tools

HubSpot

Google Workspace

Zoom

Job description

Manager, Partner Success (Full-Time Position, Hybrid)

Working across teams and collaboratively across the organization, the Manager, Partner Success leads the program design, implementation, and tracking of high-touch Learning Experiences and Concierge services, engages in corporate partner relationship management, and directs the BoardLead candidate experience to ensure strong outcomes.

ABOUT CAUSE STRATEGY PARTNERS

Cause Strategy Partners works at the intersection of nonprofits and corporations to connect a diverse network of talented professionals interested in board service with value-aligned nonprofits seeking new board members.

Our curated and technology-enabled BoardLead process matches potential board candidates from the world’s leading corporations, professional services firms, and foundations with vetted nonprofits in their cause area. Through our BoardLearn platform and ongoing live trainings, we train candidates to be effective board members from day one.

Our individualized Concierge Board Placement service connects senior executives at top companies with high-profile nonprofits that have openings on their Board of Directors.

We partner with Fortune 500 companies and global professional services firms in the US and UK to help them retain talent, offer professional development opportunities, and advance their community engagement and CSR goals.

We train nonprofit leaders to work effectively with their board, help them attract talented potential board candidates via our BoardLead platform, vet candidates, and reduce friction in finding and selecting board members who can help them drive their mission forward.

The Manager, Partner Success works closely with (Senior) Program Associates and the Associate Director of BoardLead to drive high-impact nonprofit board placement, training, and support.

In this role, you will lead the Partner Success team providing critical operational and strategic support across Cause Strategy Partners’ core offerings, including Concierge Service Delivery, the BoardLead corporate partner and candidate experience, and Learning Experiences Design & Delivery. You will excel in high-stakes relationship management across corporate and nonprofit audiences, project management, and delivering presentations to a corporate audience. As an organized and proactive contributor, you will regularly evaluate systems and processes to elevate our work.

The Manager, Partner Success will be responsible for:

• Responsibilities include:
  • Oversee program management for all concierge engagements, including
    • Lead delivery of the concierge experience to senior executives, including relationship management with senior executives, presenting top nonprofit choices to executives, and providing ongoing support to candidates and nonprofits through the vetting process
  • Build and refine Concierge tools, including:
    • Lead the process of finalizing and maintaining the Concierge handbook
    • Build and organize tools for ongoing data management and consistency across engagements on HubSpot
    • Develop, deploy, and analyze customer satisfaction surveys for senior executives and corporate clients
  • Assign Concierge engagements and related tasks to Program Associate(s) as appropriate
• Execute data management responsibilities in partnership with Partner Success team
• Leverage influence, gravitas, and expertise of CSP’s leadership team in Concierge engagements, as necessary, to ensure successful outcomes
• Engage Senior Director, Programs & Services on Concierge engagements as appropriate

Learning Experiences Design & Delivery

• Oversee the design, execution, and tracking processes of governance learning experiences for corporate audiences and paying customers (i.e nonprofits engaging in board assessments)
• Guide team members and participate in developing new content for corporate audiences consistent with CSP’s strategic priorities and corporate needs
• Stay current on governance best practices and sector trends to inform learning design
• Support the ongoing development of lead trainersand begin to deliver foundational nonprofit governance training
• Creatively support corporate client contracts and needs, in close coordination with theDirector, Programs & Services

BoardLead Program Development & Delivery

• In partnership with the Associate Director, BoardLead & Nonprofit Success, oversee the BoardLead candidate experience,BoardLead Direct to Individual implementation, and the Cause Strategy Partners Nonprofit Board Service Fellows opportunity, ensuring the program is delivered with excellence
• Facilitate and prepare a team to deliver BoardLead Candidate Info Sessions, and Guide to the First Meeting Webinars
• Support the development and logistics of BoardLead Workshop Series training sessions in partnership with the Senior Associate, Partner Success
• As needed, align on core messaging and overall training content with the BoardLead Network team

Corporate Relationship Management & Partner Experience

• Serve as the primary relationship manager for corporate partners across program and service areas, ensuring a high-quality experience throughout the partnership lifecycle
• Ensure contracts are utilized in a timely manner, and creatively support client needs to proactively strengthen and expand partnerships, in close coordination with the Senior Director, Programs & Services
• Track and leverage data on HubSpot to identify trends, recommend improvements, and elevate success stories
• Working with the Associate Director, BoardLead & Nonprofit Success, manage BoardLead program candidate communications, reporting, webinar scheduling, link sharing, etc. with corporate partners

Team Management

• Responsible for managing, onboarding and ramp up of (Senior) Program Associates and Specialist(s) to CSP culture, programs and services, and other CSP resources
• Set weekly tasks and goals for report(s) and hold weekly check-ins with team members, which include conversations around professional development and opportunities for learning
• Monitor workflow and capacity of direct report(s), making adjustments to responsibilities, as necessary, toensure strong operational execution across training delivery, Concierge processes, BoardLead candidate support, and corporate partner management
• Set clear priorities, review deliverables, and provide regular coaching and feedback
• Cultivate a high-performing, collaborative, and learning-driven team culture

DESIRED SKILLS & QUALIFICATIONS

The Manager selected to fill this position will report intothe Senior Director, Programs & Services. The individual selected to fill this important position will be expected to perform their work in accord with the values of Cause Strategy Partners . They must be adept at a number of core competencies, including:

1. Strategic Program Manager & Team Leader: The Manager, Partner Success takes full ownership of key operational streams while guiding and delegating effectively to (Senior) Program Associates. They manage high-stakes workflows with a high degree of autonomy, balance competing priorities, and continuously refine processes to drive team efficiency and program excellence.

2. High-Stakes Facilitator & Communicator: An exceptional written, verbal, and in-person communicator, the Manager inspires trust across diverse audiences. They excel at presenting to senior executives, facilitating engaging learning experiences, and articulating Cause Strategy Partners’ value proposition to both corporate and nonprofit leadership.

3. Tech-Savvy & Systems Optimizer: The ideal candidate leverages technology to scale operations and improve candidate and client experiences. They possess advanced proficiency with tools like HubSpot (or similar CRMs), Google Workspace, and Zoom, with a strong ability to build data management workflows, track partner engagement metrics, and analyze program performance.

4. Executive Relationship Builder:A skilled relationship manager, the Manager builds authentic, high-trust connections with corporate partners and executive candidates. They listen strategically, navigate complex partner dynamics with professionalism, and tailor solutions to ensure high partner satisfaction and contract retention.

5. Continuous Improvement & Collaborative Champion: The Manager fosters a culture of curiosity, innovation, and teamwork. They proactively gather feedback, experiment with new methods, and collaborate cross-functionally across Cause Strategy Partners to elevate programs, mentor team members, and drive continuous organizational learning.

6. Deep Social Sector & Governance Expertise: Nonprofit governance is our passion. The Manager brings a strong understanding of the social sector, nonprofit leadership, or Corporate Social Responsibility (CSR), enabling them to offer thoughtful guidance, evaluate board candidates, and design meaningful learning experiences.

PLEASE NOTE THE FOLLOWING EXPECTATIONS FOR THIS ROLE:

• Remote-First Work Schedule: Cause Strategy Partners’ regular business hours are from 9:00 am to 5:00 pm Eastern Time (ET), Monday through Friday.
• Travel:All employees are expected to travel to rotating locations for at least three multi-day team convenings per year. Additional travel will be required for trainings, events, and occasional in-person work.
• Location:Because this role works closely with a Partner Success team concentrated in the Northeast and involves periodic regional travel, preference will be given to candidates residing along the Northeast Corridor between Boston, New York City, Philadelphia, and Washington, DC.
• Equipment and technology:All remote personnel are expected to have a computer which can support remote work applications and meetings–including a reliable, stable internet connection.
• Employment Eligibility Verification:In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

COMPENSATION

Salary: $75,000 to $80,000, commensurate with experience, plus eligibility for a performance-based bonus.

Benefits:

• Unlimited paid time off & generous company-wide vacation days
• Generous paid family leave
• 6% match to your 401K Plan after one year of service
• Employee Matching Gift Policy for Board Service & Charitable Donations
• Budget for external professional development as well as opportunities for growth provided through internal trainings
• Application Deadline: Monday, October 19, 2026.
• We review your application based on skills and experience and pay particular attention to how you connect your experience to the responsibilities of this role.
• If applicable, you will be invited to move through our interview and screening process. In total, this process entails:
  • A 20-minute phone interview
  • A written assessment which should take no more than 30 minutes to complete
  • One 55-minute video interview which will include a brief mock call, which requires no advance prep
  • A final one-hour in-person interview, with organization and program leadership which will include a presentation assessment
• If applicable, references request.
• If applicable, offer & onboarding. Start date targeted for Tuesday, December 1.

Cause Strategy Partners is committed to equal treatment and opportunity in its hiring and relationships with its employees and contractors, without regard to race, gender and/or gender identity or expression, color, creed, religion, age, national origin, ethnicity, disability, unemployment status, veteran or military status, sex, sexual orientation, marital or parental status, citizenship status, or any other legally- protected basis. We believe CSP is stronger as a company when its workforce is comprised of a diverse group of highly-qualified professionals.