Strategic Partner Success Manager

Convo LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Convo Communications is seeking a relationship-driven Partner Success Manager to ensure long-term success of enterprise partners after contract execution. You will own the customer relationship, lead onboarding, drive product adoption, and help partners maximize value from Convo's products and services.

Work closely with cross-functional teams to deliver an outstanding customer experience, nurture renewals, and identify opportunities for account growth while representing Convo's mission and

Qualifications

• 3+ years of professional experience in customer-facing roles such as Customer Success or Account Management.
• Experience managing B2B customer relationships post-sale lifecycle.
• Ability to build trusted relationships and drive long-term account success.
• Experience with meetings, demos, onboarding, or training sessions.
• Strong communication, presentation, and organizational skills.
• Experience using CRM platforms (Salesforce, HubSpot, or similar).
• Ability to work independently in a remote, fast-moving environment.
• Fluency in American Sign Language and Deaf/hard of hearing community experience.

Responsibilities

• Lead customer onboarding by developing implementation plans and coordinating with internal teams.
• Drive product adoption and partner engagement by educating customers on best practices.
• Maintain primary relationships with enterprise partners and provide proactive support.
• Conduct Quarterly Business Reviews (QBRs) to assess utilization and outcomes.
• Coordinate with Sales, Support, Product, and other teams to resolve concerns and ensure consistency.
• Identify expansion, cross-sell, and upsell opportunities to grow accounts.

Skills

Customer success

Account management

CRM proficiency

Communication

ASL fluency

Education

Bachelor's degree in Business/Communications/Marketing

Tools

Salesforce

HubSpot

Job description

Convo Communications is seeking a relationship-driven Partner Success Manager to ensure long-term success of enterprise partners after contract execution. You will own the customer relationship, lead onboarding, drive product adoption, and help partners maximize value from Convo's products and services.

Work closely with cross-functional teams to deliver an outstanding customer experience, nurture renewals, and identify opportunities for account growth while representing Convo's mission and