Partner Success Leader, AI SaaS (Hybrid)

Fin; Chicago (IL); Hybrid; USD 139,000 - 166,000; Full time

Benefits offered by this job

Bonus program

RSUs

Job summary

Fin, now part of Salesforce, is seeking a Partner Services Manager to own partner-delivered services projects and ensure Fin's AI tools are deployed effectively across customers. You will onboard and certify Service Delivery Partners, translate customer objectives into deployment plans, and drive tailored AI-first customer service strategies.

This role collaborates with Sales, Customer Success, and R&D to deliver exceptional client experiences.

Qualifications

• 6+ years in work experience including 4+ years in Implementation Manager
• Familiarity with APIs, integrations, LLM basics, and automation logic
• Experience training on SaaS products or Fin
• Experience with AI Agents/LLMs
• Experience with projects delivered by Consulting Firms
• Experience in Customer Success, Support, Sales Engineering or Consulting
• Experience with RESTful API integrations

Responsibilities

• Act as the Fin owner of partner-delivered services projects and ensure Services Delivery Partners have a good experience working with Fin
• Onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards
• Translate complex customer objectives into items in deployment plans
• Enable partners to execute AI-first customer service strategies based on customer goals
• Drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate)
• Manage escalation and risk communication for at-risk projects with leadership
• Improve the efficiency of Services Delivery Partner operations
• Collaborate with Deployment Services, Sales, and Customer Success to optimize client onboarding
• Coordinate with Customer Support and R&D for issue resolution and product feedback
• Drive Quarterly Business Reviews with service partners to track goal progress

Skills

SaaS concepts

AI concepts

Partner management

Customer engagement

RESTful APIs

Job description

Fin, now part of Salesforce, is seeking a Partner Services Manager to own partner-delivered services projects and ensure Fin's AI tools are deployed effectively across customers. You will onboard and certify Service Delivery Partners, translate customer objectives into deployment plans, and drive tailored AI-first customer service strategies.

This role collaborates with Sales, Customer Success, and R&D to deliver exceptional client experiences.