Enterprise AI Customer Success Leader

Fin. The highest performing Customer Agent; Chicago (IL); Hybrid; USD 135,000 - 162,000; Full time

Job summary

Fin is seeking a High Touch Customer Success Manager to partner with our largest customers and guide them through AI Agent transformations. You will lead requirements, design solutions with engineers, and drive measurable outcomes across the customer journey.

You’ll own adoption strategies, manage executives and teams, and shape success plans to maximize value while staying ahead of evolving AI capabilities in a fast-growing environment.

Qualifications

• 3-5 years of relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS or Consumption-based Technology companies experience a benefit.
• Experience with business process mapping, requirements analysis, and solution design.
• Strong technical acumen and passion for AI/agent-building (coding not required).
• Ability to simplify and communicate complex problems clearly across audiences.
• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
• Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Responsibilities

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
• Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

Skills

Customer success

Account management

Strategic consulting

SaaS experience

AI/agents

Job description

Fin is seeking a High Touch Customer Success Manager to partner with our largest customers and guide them through AI Agent transformations. You will lead requirements, design solutions with engineers, and drive measurable outcomes across the customer journey.

You’ll own adoption strategies, manage executives and teams, and shape success plans to maximize value while staying ahead of evolving AI capabilities in a fast-growing environment.