Partner Success COE Architect

UKG; Santa Fe (NM); Remote; USD 81,000 - 116,000; Full time

Job summary

UKG is seeking a Partner Success COE Strategist to scale the COE, align UKG Services with partners, and drive repeatable, AI-enabled delivery. You will shape methodologies, governance, and enablement across Learning, Product, and Services to boost partner maturity and customer value.

Success depends on delivering measurable improvements in speed, quality, and efficiency, with cross-functional influence and executive presence, plus travel up to 25% as needed.

Qualifications

• AI fluency demonstrated by past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes applicable across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.

Skills

AI fluency

Interpersonal communication

Education

Bachelor’s Degree in a related field

Job description

UKG is seeking a Partner Success COE Strategist to scale the COE, align UKG Services with partners, and drive repeatable, AI-enabled delivery. You will shape methodologies, governance, and enablement across Learning, Product, and Services to boost partner maturity and customer value.

Success depends on delivering measurable improvements in speed, quality, and efficiency, with cross-functional influence and executive presence, plus travel up to 25% as needed.