Strategic Partner Delivery Leader

UKG; United States; On-site; USD 68,000 - 98,000; Full time

Job summary

UKG is seeking a Partner Manager to build trusted partnerships within the partner ecosystem, oversee governance and delivery, and drive successful project outcomes with strong escalation management and executive presence in the HCM industry.

The role emphasizes proactive continuous improvement, forecasting, enablement, and maintaining quality partner programs. A 5-8+ year background in professional services or consulting is preferred, with travel up to 25%.

Qualifications

• 5-8+ years in a Professional Services or Consulting environment.
• Project Management experience.
• Spanish and/or Portuguese language proficiency required.
• Bachelor’s degree in a related field or equivalent experience.
• Willingness to travel up to 25%.

Responsibilities

• Essential responsibilities include governance of partner-delivered projects, leading weekly project check-ins, ensuring go-live readiness, facilitating product support, and managing scope/budget with partner operations.
• Forecasting Go Live accuracy with a focus on minimizing customer billing pushes and maintaining high customer satisfaction.
• Enablement activities to support partner learning plans, ensure certification for system access, and coordinate Quarterly Business Reviews to strengthen partner relationships.

Skills

Project Management

Spanish/Portuguese

Communication

Travel up to 25%

Education

Bachelor’s degree or equivalent

Job description

UKG is seeking a Partner Manager to build trusted partnerships within the partner ecosystem, oversee governance and delivery, and drive successful project outcomes with strong escalation management and executive presence in the HCM industry.

The role emphasizes proactive continuous improvement, forecasting, enablement, and maintaining quality partner programs. A 5-8+ year background in professional services or consulting is preferred, with travel up to 25%.