AI-Driven Partner Success COE Architect

UKG; Jackson (MS); Remote; USD 81,000 - 116,000; Full time

Benefits offered by this job

Remote work

Job summary

UKG is seeking a Partner Success Center of Excellence Strategist to scale the Partner Success COE and align UKG Services with partner delivery. You will lead methodologies, governance, and engagement standards across learning, product, services, and partner operations with an AI-first mindset.

Ideal candidates bring 5–8+ years in professional services, a related bachelor’s degree, and strong communication to drive partner readiness, enablement, and continuous improvement.

Qualifications

• 5-8+ years in a Professional Services or Consulting experience.
• Bachelor’s Degree in a related field or other relevant combination of training and experience required.
• AI-fluency as demonstrated by past experience and/or certification.
• Strong interpersonal and professional communication skills.
• Travel of up 25% may be required for this role.
• Proven business acumen within the SaaS industry including revenue recognition and forecasting.
• Demonstrated experience leading strategic, cross-functional programs or delivery transformation initiatives.
• Ability to understand and articulate technical concepts and derive solutions.

Responsibilities

• Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery.
• Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes.
• Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models.
• Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners.
• Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer outcomes.

Skills

AI fluency

Interpersonal communication

Travel ability

Cross-functional collaboration

Education

Bachelor's degree

Job description

UKG is seeking a Partner Success Center of Excellence Strategist to scale the Partner Success COE and align UKG Services with partner delivery. You will lead methodologies, governance, and engagement standards across learning, product, services, and partner operations with an AI-first mindset.

Ideal candidates bring 5–8+ years in professional services, a related bachelor’s degree, and strong communication to drive partner readiness, enablement, and continuous improvement.